EFFECTIVE COMMUNICATION SKILLS
“Communication is the process of conveying information from a sender to a receiver…… in which the communicated information is understood by both sender and receiver.” Wikipedia
Webster’s Dictionary says it is “To share, give information and exchange messages”
These definitions make communication sound so simplistic and in theory so it should be. But when you add language, personality, culture, emotions, up bringing, attitudes, values and intentions into the mix – it becomes a word that becomes far more complex to define than the definitions above.
Interpersonal communication is an art. Some people are great communicators – they have an amazing in-born talent for effective interpersonal communication. They are naturally good at it. Ask them why and they can’t really tell you – They just ARE!!! They get along well with most people – they build strong interpersonal relationships – they know how to get their point across – they are great listeners…!!!
Then there are others who have developed their skills through study, practice and a lot of trial and error. How you acquire this skill does not matter – if you have it – you are at an advantage. Those who are baffled by its complexity may find it a burden, feel misunderstood, confused, or lack in trust.
Some of the challenges in communication are: ● Poor listening skills ● Not realizing people have different speaking styles ● Not having defined the purpose for the communication ● Not having an outcome ● No common ground to begin the communication ● Resistance ● Wanting to be right instead of seeking resolution ● Not realizing the importance of the communication to others
Our Effective Communication Skills workshop will take you through:
- Building instantaneous rapport with others
- Understanding communication dynamics – the filters people use
- Nonverbal Communication
- Dealing with assumptions
- Working with differing points of view
- Developing outstanding listening and responding skills
- Using positive reinforcement
- Managing conflict
- Being more in charge
- Gaining confidence
Contact us for more information